{"product_id":"shipping-protection","title":"Shipping Protection","description":"\u003cp\u003eOptional protection for your order. If your package is lost or damaged in transit, or stolen after the carrier confirms delivery, we'll make it right.\u003c\/p\u003e\u003ch3\u003eWhat's covered\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003ePackages lost in transit\u003c\/li\u003e\n\u003cli\u003ePackages damaged in transit\u003c\/li\u003e\n\u003cli\u003ePackages stolen after the carrier confirms delivery to your address\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eHow to make a claim\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003ca href=\"\/pages\/contact-us\"\u003eContact us\u003c\/a\u003e within 14 days of the delivery date shown in tracking, or within 30 days of your estimated delivery date if tracking stops updating.\u003c\/li\u003e\n\u003cli\u003eInclude your order number. For damage, please include photos of the package and items.\u003c\/li\u003e\n\u003cli\u003eFor packages stolen after delivery, we may ask you to confirm the details in writing and to file a report with the carrier.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eHow we resolve it\u003c\/h3\u003e\u003cp\u003eOnce your claim is approved, we'll send a replacement of the affected items or, if they're unavailable, refund those items. Pre-order items are replaced as soon as stock is available.\u003c\/p\u003e\u003ch3\u003eWhat's not covered\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eOrders shipped to an incorrect or incomplete address entered at checkout\u003c\/li\u003e\n\u003cli\u003ePackages refused, unclaimed or returned to us\u003c\/li\u003e\n\u003cli\u003eTransit delays, until a package is confirmed lost\u003c\/li\u003e\n\u003cli\u003eCustoms duties, taxes or import fees\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eShipping Protection is optional and non-refundable once your order ships. One claim per order. It is a service offered by Joeydolls, not an insurance policy, and it does not limit your rights under consumer protection law.\u003c\/p\u003e","brand":"Joeydolls","offers":[{"title":"Default Title","offer_id":67736359043378,"sku":"SHIP-PROTECT","price":2.95,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0916\/7067\/5762\/files\/shipping-protection-joeydolls.png?v=1790544659","url":"https:\/\/joeydolls.com\/products\/shipping-protection","provider":"Joeydolls","version":"1.0","type":"link"}