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Terms & Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of www.joeydolls.com (the “Site”). This Site is owned and operated by Joeydolls. This Site is an e-commerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Joeydolls and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts

When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up-to-date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

  • Apparel;
  • Books; and
  • Toy Dolls.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Pre-Order Items & Delivery

We may offer pre-order items for purchase. Please note that pre-order items will be shipped after their projected ship date, which may be subject to delays in manufacturing and shipping. We will make reasonable efforts to keep you informed of any delays and to provide updated estimated delivery dates. Additionally, please be aware that there may be minor modifications to the final product for quality and safety purposes. These modifications are essential to ensure that the product meets our high standards and provides the best possible experience for our customers.

Product Safety and Pre-Order Cancellation

We take the safety of our customers very seriously, and all of our products will be tested to ensure compliance with relevant safety regulations. In the unlikely event that a pre-ordered product does not meet the required safety test regulations, we will cancel the pre-order and provide a full refund. We will process the refund within 14 of the notice. We apologize for any inconvenience this may cause and appreciate your understanding.

Payments

We accept the following payment methods on our Site:

  • Credit Card; and
  • Apple Pay; and
  • Google Pay; and
  • After Pay

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard delivery by post or courier, or
  • Express delivery by post or courier as chosen by the customer.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds

Refunds for Goods

Refund requests must be made within 21 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good is broken;
  • Good does not match description;
  • Good is the wrong size; or
  • Good does not meet the purchaser’s expectations.

Refunds do not apply to the following goods:

  • Gift cards;
  • Limited edition or clearance items;
  • Clearance or sale items; and
  • Products damaged by excludes normal wear and tear, and damage caused by misuse or accidents.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

Fill out the return form, pack your goods and affix the return label.

Consumer Protection Law

Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Joeydolls and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Joeydolls and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Ontario.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

Joeydolls
info@joeydolls.com

You can also contact us through the feedback form available on our Site.

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