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Frequently Asked Questions
About Joeydolls
Shipping & Delivery
What are Joeydolls Mini Dolls?
Our growing Mini Doll collection includes characters inspired by Filipino, Chinese, Vietnamese, Korean, Indian, Japanese and Mexican heritage, with additional representation continuing to be added over time.
Our growing Mini Doll collection includes characters inspired by Filipino, Chinese, Vietnamese, Korean, Indian, Japanese and Mexican heritage, with additional representation continuing to be added over time.
Which cultures are represented in the Mini Doll collection?
Our growing Mini Doll collection includes characters inspired by Filipino, Chinese, Vietnamese, Korean, Indian, Japanese and Mexican heritage, with additional representation continuing to be added over time.
Our growing Mini Doll collection includes characters inspired by Filipino, Chinese, Vietnamese, Korean, Indian, Japanese and Mexican heritage, with additional representation continuing to be added over time.
How big are Joeydolls Mini Dolls?
Mini Dolls are approximately 9 inches tall and designed to be compact and easy to carry. Signature Dolls are our larger 18–21 inch plush cultural dolls with more detailed removable traditional outfits and a bigger size for cuddling, storytelling and imaginative play.
Mini Dolls are approximately 9 inches tall and designed to be compact and easy to carry. Signature Dolls are our larger 18–21 inch plush cultural dolls with more detailed removable traditional outfits and a bigger size for cuddling, storytelling and imaginative play.
What is the difference between a Mini Doll and a Signature Doll?
Mini Dolls are approximately 9 inches tall and designed to be compact and easy to carry. Signature Dolls are our larger 18–21 inch plush cultural dolls with more detailed removable traditional outfits and a bigger size for cuddling, storytelling and imaginative play.
Mini Dolls are approximately 9 inches tall and designed to be compact and easy to carry. Signature Dolls are our larger 18–21 inch plush cultural dolls with more detailed removable traditional outfits and a bigger size for cuddling, storytelling and imaginative play.
Joeydolls is a mission-driven children’s brand creating culturally representative dolls, plush toys, books and accessories that help children feel seen, celebrated and proud of who they are. We believe culture belongs in everyday play, stories and family moments.
Joeydolls is a mission-driven children’s brand creating culturally representative dolls, plush toys, books and accessories that help children feel seen, celebrated and proud of who they are. We believe culture belongs in everyday play, stories and family moments.
What makes Joeydolls different?
Our products are created with cultural care, with thoughtful attention to details such as clothing, colors, names, traditions and symbolism. We want representation to feel meaningful and joyful rather than generic.
Our products are created with cultural care, with thoughtful attention to details such as clothing, colors, names, traditions and symbolism. We want representation to feel meaningful and joyful rather than generic.
Which cultures does Joeydolls represent?
Our growing collection currently celebrates Chinese, Filipino, Vietnamese, Korean, Indian, Japanese, Cambodian and Mexican cultures, with more cultures and characters in development.
Our growing collection currently celebrates Chinese, Filipino, Vietnamese, Korean, Indian, Japanese, Cambodian and Mexican cultures, with more cultures and characters in development.
Children are at the heart of Joeydolls, but our products are also loved by parents, grandparents, educators, therapists, gift-givers, collectors and adults looking for meaningful ways to reconnect with or share their culture.
Children are at the heart of Joeydolls, but our products are also loved by parents, grandparents, educators, therapists, gift-givers, collectors and adults looking for meaningful ways to reconnect with or share their culture.
Joeydolls was founded by Samantha Ong, a mom of two who was born in Malaysia, raised in Australia and now lives in Canada. After struggling to find dolls that thoughtfully reflected her own children’s heritage, she created Joeydolls to help more children grow up seeing their culture represented in everyday play.
Joeydolls was founded by Samantha Ong, a mom of two who was born in Malaysia, raised in Australia and now lives in Canada. After struggling to find dolls that thoughtfully reflected her own children’s heritage, she created Joeydolls to help more children grow up seeing their culture represented in everyday play.
Is Joeydolls a family-owned business?
Yes. Joeydolls is an independent, family-run business built around a simple mission: helping children feel proud of who they are while giving families meaningful ways to share culture across generations.
Yes. Joeydolls is an independent, family-run business built around a simple mission: helping children feel proud of who they are while giving families meaningful ways to share culture across generations.
Where does Joeydolls ship?
We currently ship to the United States, Puerto Rico, Canada, Australia and New Zealand. Shipping to the UK and European Union is temporarily paused while we review regional compliance requirements.
We currently ship to the United States, Puerto Rico, Canada, Australia and New Zealand. Shipping to the UK and European Union is temporarily paused while we review regional compliance requirements.
How long will my order take to arrive?
Orders are typically processed within 2–5 business days, excluding weekends and holidays. After processing, delivery generally takes an additional 5–15 business days, depending on your location and shipping method.
Orders are typically processed within 2–5 business days, excluding weekends and holidays. After processing, delivery generally takes an additional 5–15 business days, depending on your location and shipping method.
How much does shipping cost?
Shipping rates vary depending on your location, order size and shipping method. Your available shipping options and exact rate will be shown at checkout.
Shipping rates vary depending on your location, order size and shipping method. Your available shipping options and exact rate will be shown at checkout.
Do you offer free shipping?
Yes. Shipping is free on orders of $120 or more in Canada, the US and Australia, in your local currency.
Yes. Shipping is free on orders of $120 or more in Canada, the US and Australia, in your local currency.
How can I track my order?
Once your order ships, you’ll receive tracking information so you can follow its journey. If you need help with an order or delivery, send our order team a note with your order number.
Once your order ships, you’ll receive tracking information so you can follow its journey. If you need help with an order or delivery, send our order team a note with your order number.
What happens if my package is lost, damaged or marked delivered but I can’t find it?
Please contact the shipping carrier first using your tracking information. If they’re unable to locate or resolve the issue, file a claim with the carrier and send our order team a note so we can help guide you through the next steps.
Please contact the shipping carrier first using your tracking information. If they’re unable to locate or resolve the issue, file a claim with the carrier and send our order team a note so we can help guide you through the next steps.