Terms & Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of www.joeydolls.com (the “Site”). This Site is owned and operated by Joeydolls. This Site is an e-commerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Joeydolls and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Accounts

When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up-to-date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

• Apparel;
• Books; and
• Toy Dolls.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Pre-Orders

Pre-order items are made in limited production runs, and we begin production and reserve inventory when you place your order. Estimated ship dates shown on our Site are our best estimate at the time of your order, based on production, safety testing and freight schedules. They are not guaranteed. Delays caused by manufacturing, safety testing, freight, customs, carriers or other circumstances outside our reasonable control may occur. If your estimated ship date changes, we will email you with an update.

If your order includes a pre-order item, your entire order will ship together once all items are available.

Because production is committed on your behalf, pre-orders are generally non-cancellable once placed. If we agree to a cancellation request while your order is still on schedule, a 5% cancellation fee applies to cover payment processing and administrative costs.

If we are unable to ship your pre-order within the time required by the consumer protection laws that apply to you, you may cancel for a full refund with no cancellation fee. Once a pre-order ships, our standard Refund Policy applies.

There may be minor modifications to the final product for quality and safety purposes. These modifications are essential to ensure that the product meets our high standards and provides the best possible experience for our customers.

Product Safety and Pre-Order Cancellation

We take the safety of our customers very seriously, and all of our products will be tested to ensure compliance with relevant safety regulations. In the unlikely event that a pre-ordered product does not meet the required safety test regulations, we will cancel the pre-order and provide a full refund. We will process the refund within 14 days of the notice. We apologize for any inconvenience this may cause and appreciate your understanding.

Payments

We accept the following payment methods on our Site:

• Credit Card; and
• Apple Pay; and
• Google Pay; and
• After Pay

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Standard delivery by post or courier, or
• Express delivery by post or courier as chosen by the customer.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Orders are shipped by post or courier using the shipping method available or selected at checkout. Estimated delivery times are provided as a guide only and may vary due to carrier delays, weather, customs, holidays, or other circumstances outside our reasonable control.

Shipping charges, if applicable, will be displayed at checkout. Promotional or threshold-based free shipping may be available from time to time.

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, unit or apartment number where applicable, postal or ZIP code, and any other information reasonably required for delivery. Joeydolls is not responsible for delays, failed deliveries, or deliveries to an incorrect location resulting from inaccurate or incomplete information provided by the customer.

Unless otherwise arranged before shipment, orders are shipped without a signature requirement. Customers who require signature confirmation or have concerns about package security should contact us before the order is shipped to determine whether an alternative delivery option is available. Additional charges may apply.

A shipment will generally be considered delivered when the shipping carrier records the package as delivered to the delivery address provided by the customer at checkout. Carrier tracking records, delivery scans, photographs, GPS information, signature records where applicable, and other carrier documentation may be used to confirm delivery.

Customers are responsible for ensuring that packages can be received securely at the delivery address provided. Except where required by applicable law, Joeydolls is not responsible for packages that are lost, stolen, misplaced, or otherwise unavailable after the carrier has confirmed delivery to the address provided at checkout.

If a package cannot be located after confirmed delivery, customers should contact Joeydolls as soon as possible. We will make reasonable efforts to assist by reviewing tracking information and available Proof of Delivery and, where appropriate, contacting or assisting with an investigation through the shipping carrier. Any carrier claim or reimbursement remains subject to the carrier’s own eligibility requirements, investigation, and decision.

As part of a missing-package investigation, we may ask the customer to check the delivery area, household members, neighbours, building management, concierge or front desk, parcel lockers, and other locations where the carrier may reasonably have left the shipment.

Where available, we may also ask the customer to voluntarily provide information that could assist in determining what occurred after delivery, including doorbell camera footage, building security footage, concierge or front-desk records, or other relevant delivery information. Providing this information is voluntary, but where available it may help Joeydolls and the carrier investigate the matter and may expedite resolution.

If tracking or other evidence indicates that a package was delivered but the customer believes it was stolen after delivery, the customer may also be advised to report the matter to building management, the carrier, local authorities, their credit card or insurance provider, or another appropriate party where theft protection may apply.

If carrier records indicate that the shipment was delivered to an address different from the address provided by the customer, or if the carrier otherwise confirms a delivery error, Joeydolls will work with the customer and carrier toward an appropriate resolution.

For international orders, customers may be responsible for applicable customs duties, taxes, brokerage fees, or import charges unless the order or shipping method specifically states that these charges are included.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Responsibility for Your Package

Except where the law that applies to you says otherwise, delivery is complete, and responsibility for your package passes to you, when the carrier records it as delivered to the address provided at checkout. If you have concerns about package safety, please choose a signature or pickup option where available, add shipping protection at checkout where offered, or contact us before your order ships.

If a package is lost or damaged in transit before it is delivered, please contact us and we will work with you and the carrier toward a resolution, including a replacement or refund where required by law.

Order Issues and Payment Disputes

By placing an order, you confirm that you have read and agree to these Terms and Conditions, including our Pre-Order and delivery terms, and our Shipping and Refund Policies.

If you have any problem with your order, please contact us before contacting your bank or card issuer. We are a small, family-run business and we will do our best to resolve it quickly.

If you open a payment dispute or chargeback, we will provide your card issuer with your order details, these Terms, and the carrier’s tracking and delivery records. We may decline future orders where a dispute is opened on an order that was delivered according to carrier records, or on a pre-order that is still on schedule.

Refunds

Refunds for Goods

Refund or return requests must be submitted within 21 days of delivery.

We accept refund or return requests for eligible goods purchased through our Site where:

• the item arrived damaged or defective;
• the item received does not match the item ordered; or
• the item is otherwise eligible under our return policy below.

Refunds and returns are not available for:

• gift cards
• limited edition, seasonal, clearance, or sale items; and
• items that have been opened, used, damaged after delivery, or are not returned in their original condition with tags attached.

To be eligible for a refund or exchange, items must be unused, unopened, with tags attached, and in original packaging and condition.

A 10% restocking fee (minimum $5) applies to approved returns and exchanges unless the item arrived damaged, defective, or incorrect. Unless otherwise specified by our Customer Service team, Return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.

Returns

Returns may be made by mail.

To request a return, please contact us before sending your item back. If your return is approved, we will provide instructions for how and where to send your package. Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We reserve the right to refuse returns that do not meet the conditions above.

Limitation of Liability

Joeydolls and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Joeydolls and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Ontario.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

Joeydolls
hello@joeydolls.com

You can also contact us through the feedback form available on our Site.