Refund policy
We want every family to love what they bring home. Here's how returns and exchanges work, and if anything is unclear, our small team is always happy to help.
21-day returns
Returns and exchanges within 21 days of delivery
Unopened, tags attached
In original packaging and condition
10% restocking fee
Minimum $5, waived for damaged, defective or incorrect items
Final sale items
Limited-time, seasonal, gift cards and clearance
Refunds & Returns
We offer returns and exchanges within 21 days of delivery. All approved returns and exchanges are subject to a 10% restocking fee (minimum $5), unless the item arrived damaged, defective, or incorrect. Unless otherwise specified by our customer service team, return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.
To be eligible for a return or exchange, items must be unopened, unused, with tags attached, and in their original packaging and condition. Limited-time or seasonal items, gift cards, and clearance products are not eligible for return or exchange.
Pre-orders are generally non-cancellable. If we agree to cancel a pre-order that is still on schedule, a 5% cancellation fee applies. See our Terms & Conditions for details.
We’re dedicated to building a community of happy customers. If you experience any issues with your order or product, please contact us and our team will be happy to help.
Undelivered Orders
If your tracking status shows “Delivered” but you haven’t received your package, we recommend first contacting the shipping carrier for assistance in locating it.
If the carrier is unable to locate your package, please contact us. While we cannot guarantee the outcome of a carrier investigation, we will do our best to help guide you through the next steps.
Lost, Stolen, or Damaged Parcels
Once the carrier confirms delivery to the address provided, Joeydolls is not responsible for lost or stolen parcels, except where required by law. If a parcel is lost or damaged in transit before it is delivered, please contact us and we will help.
If your order arrives damaged, please contact us as soon as possible so we can review the issue and assist where possible.
Incorrect Addresses
Please make sure your shipping address is entered correctly at checkout to avoid delivery issues. If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any reshipping fees. If you prefer not to have the order reshipped and would like a refund instead, your request will be handled in accordance with our standard return policy, including any applicable restocking fee and non-refundable shipping charges.
Need help with a return?
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