Shipping and Returns Policy
We ship to 🇺🇸 USA, 🇵🇷 Puerto Rico, 🇨🇦 Canada, 🇦🇺 Australia, 🇳🇿 New Zealand, the 🇬🇧 United Kingdom & 🇪🇺 Europe
🚚 Free shipping on orders $120+ (USD/CAD/AUD)
⏱ Processing time: 2–5 business days
📦 Delivery: 5–15 business days (after processing)
↩️ Returns: 30 days (with conditions)
Processing & Orders
Processing Time
Our standard processing time is 2–5 business days, excluding weekends and holidays. Once processed, shipping generally takes an additional 5–15 business days.
Delays
As a small family-owned business, there may occasionally be processing delays. Rest assured, we’re dedicated to fulfilling your order as quickly as possible.
Order Status
If you’re wondering about your order, feel free to check your tracking link for the latest updates. If you still need assistance, the best way to reach us is by emailing orders@joeydolls.com with your order number — we’ll be happy to help!
Shipping Regions & Rates
We currently ship to the United States, Puerto Rico, Canada, Australia, New Zealand, the United Kingdom, and Europe.
These rates are general ranges and may vary by product weight and destination. For the most accurate cost, please use the shipping calculator at checkout.
| Region & Location | Free Shipping (Orders ≥ $120) | Standard Shipping (Orders < $120) | Priority Shipping |
|---|---|---|---|
| United States | ✅ Free | $10–$20 USD | $16.50–$32.50 USD |
| Canada – Ontario | ✅ Free | $11.50–$20 CAD | $15–$25 CAD |
| Canada – Outside ON | ✅ Free | $12.50–$25 CAD | $17–$30 CAD |
| Australia | ✅ Free (orders $120+ AUD) | $8–$22 AUD | $14.45–$18.95 AUD |
| New Zealand | Not available | $14–$22 NZD | From $27 NZD |
| Europe | Not available | From $22 USD | — |
Refunds & Returns
We want you to be happy with your Joeydolls order! If you need to return or exchange, here’s what to know:
- Returns/exchanges accepted within 30 days of purchase
- A 10% restocking fee applies
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- Items must be unopened, unused, with tags attached, and in original condition
- Final sale: Limited-time or seasonal items, gift cards, and clearance products
If you have any issues with your order, please reach out to us at orders@joeydolls.com — we’ll make sure you’re taken care of. 💛
Undelivered Orders
If your order tracking status shows ‘Delivered,’ but you haven’t received your order, we recommend taking the following steps:
- Contact the shipping provider immediately for assistance in locating your package.
- If the shipping provider cannot locate your package, please initiate a claim with them as soon as possible.
Lost, Stolen, or Damaged Parcels
We take great care in packaging your dolls for safe travel. Once a package is handed to the carrier, delivery becomes their responsibility.
If your parcel is lost, stolen, or arrives damaged, here’s what you can do:
- Contact the shipping provider immediately for assistance.
- If they cannot locate or resolve the issue, please file a claim with them right away.
We’ll always do our best to support you through the process.
Incorrect Addresses
Please ensure that your shipping address is accurate during checkout to avoid delivery issues. If you have provided an incorrect address, and your package is returned to us, you will be responsible for covering the reshipping fees.