Shipping and Returns Policy

Processing & Orders

We offer shipping to the United States, Puerto Rico, Canada, Australia, New Zealand, the United Kingdom, and Europe. If you encounter any issues during checkout, please don’t hesitate to reach out to us at hello@joeydolls.com. Our team is here to assist you with your order every step of the way.

Our standard processing time typically ranges from 2 to 5 business days, excluding weekends and holidays. Once processed, shipping generally takes an additional 5 to 21 business days.

As a small family-owned business, there may be occasional processing delays, but rest assured, we’re dedicated to promptly fulfilling your orders. Your patience and understanding mean the world to us.

If you have questions about your order status, we kindly ask that you refrain from emailing us during the processing and shipping timeframe. Thank you for choosing Joeydolls—we appreciate your support!

Refunds & Returns

We offer returns and exchanges within the first 30 days of purchase. All returns and exchanges are subject to a 10% re-stocking fee, and return shipping costs are the responsibility of the customer. Shipping costs are non-refundable. Items must be unopened, unused, with tags attached, and in their original condition to be eligible for a return or exchange. Additionally, limited-time or seasonal items, gift cards, and clearance products are ineligible for returns.

We are dedicated to building a community of happy customers, and if you encounter any issues with our products, contact us at hello@joeydolls.com. We’ll promptly address your concerns.

Undelivered Orders

If your order tracking status shows ‘Delivered,’ but you haven’t received your order, we recommend taking the following steps:

• Contact the shipping provider immediately for assistance in locating your package.
• If the shipping provider cannot locate your package, please initiate a claim with them as soon as possible.

Lost, Stolen, or Damaged Parcels

Joeydolls is not responsible for any lost, stolen, or damaged parcels caused by shipping carriers. While we take utmost care in packaging your items securely, once the package is in the hands of the carrier, its safety is their responsibility.

Incorrect Addresses

Please ensure that your shipping address is accurate during checkout to avoid delivery issues. If you have provided an incorrect address, and your package is returned to us, you will be responsible for covering the reshipping fees.